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Our 3G network is currently being discontinued
As previously communicated, AT&T's 3G network would retire on February 22nd, 2022, in order to facilitate the migration to newer generations of wireless technologies - therefore, Apela is now able to provide its wireless services to 4G LTE or 5G devices with VoLTE capabilities.
While some unsupported 3G/4G devices might continue working after the above-mentioned date, they will work only for a short period of time, as the 3G network is gradually being disconnected across all U.S.
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We recommend upgrading your devices as soon as possible in order to avoid disconnection. All you need is a 4G/LTE or 5G device that supports AT&T's HD Voice feature - if you are not sure, give us a call at (248) 817-1629 and we'll provide you with the assistance you need.
IMPORTANT TO KNOW
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Talk and data services are gradually being disconnected for devices don't support at least 4G LTE and HD Voice;
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You will not be able to re-activate the current device, unless you upgrade y to a supported model;
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If you use Apela's international calling services, you will continue being billed for those services, however your billing period might be modified.
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Some grandfathered plans might not be compatible with the new device, and a plan upgrade to one of Apela's current plans might also be required.
For assistance, please reach our Customer Service department at (248) 817-1621. We are here to assist you with any questions you might have and help you chose the best device and plan for you.
Need a new device? Check out our partner's website Gazelle and enjoy discounted prices for your new phone! Use the promo code below and enjoy a $20 discount on your first order of $200+.
When purchasing a new phone, please make sure the phone is carrier unlocked and will work the AT&T network. If you have trouble finding a new phone, reach out to our Customer Service team to get the assistance you need.
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